Frequently asked questions
How to SAY HI
Step 1: Make eye contact.
Step 2: Smile.
Step 3: Say “Hi.”
That’s it. No apps, no swipes, no waiting for the right moment. Every moment is the right moment. And remember, our products are just the conversation starter, not a magic wand. You have to do the rest. If you are lost for words, go ahead with all the W questions. What is your name? Where are you coming from right now? What are you doing here? Where did you get this shirt? Who are you with? The good part about meeting someone in the real world is, that they are always coming from somewhere and going somewhere. Pick up on that. You got this!
How to SAY BYE
Not every conversation is forever. That’s okay. And a chat on the streets is not a speed date. It is a short moment of two people connecting. Sometimes for five minutes, sometimes for a lifetime.
It is important to always be kind and polite. If you feel like moving on without exchanging contact details, you could say things like:
“It was nice talking to you. I should move on.”
“Thanks for asking for my contact, but for me there is no connection/spark/match. Thanks for the lovely chat.”
Be clear. Be kind. Be human.
When will I get my order?
All products are made on demand just for you, so there is no waste. Production usually takes 2–5 business days. Shipping within the EU typically takes another 3–7 business days. We know, it's like your favourite tv show releasing one episode per week, but it will be worth the wait.
Where do you ship?
We currently ship from Europe to almost all EU countries. All items are printed and fulfilled by our partners in the EU, that keeps delivery times short and the carbon footprint smaller.
What are the costs of shipping?
Out shipping price is a flat fee, for 5.99€ we currently ship within the European Union.
Sometimes our items are fulfilled from different locations. That means your order might be split into two shipments and might arrive at different times.
We know it’s not ideal – but it helps us deliver faster and more sustainably by using local print partners.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking details.
Do you accept returns and exchanges?
We produce on demand to avoid waste — so we don’t accept classic returns. But: if something arrives damaged or there's an issue, we'll make it right. Under EU law, you have the right to cancel your order within 14 days of delivery, for any reason. Please email us before sending anything back.
How do I find my size?
Each product page includes a detailed sizing guide. We recommend measuring something you already own for comparison.
Each product page includes a detailed sizing guide. We recommend measuring something you already own for comparison.
Each product page includes a detailed sizing guide. We recommend measuring something you already own for comparison.
Are your products unisex?
Yes. Most of our apparel is designed to be gender-neutral but as we add more items, there might be several options available in the future. Sizing is based on standard unisex fit or otherwise described on the product page.
Are your models single?
We wish :) Some of the visuals on the site were created with the help of AI. We know - a bit of a bummer (some of them look really sharp). But it lets us update products faster and stay flexible without planning big shoots every time.
The pieces themselves? 100% real. And hopefully in real life even better than on screen.
Do proces include tax?
As a small business under EU §19 UStG, we don’t charge VAT at this stage. Prices are final.
What payment methods do you offer?
We accept credit/debit cards, PayPal, Apple Pay, and other local payment methods depending on your country.
Who is behind SAY HI?
Just me — HI 👋 I'm building SAY HI Club solo, with a little help from good people (and instant coffee). So bare with me when things are not perfect. Neither am I. You can learn more here Story Page.
How can I contact you?
Just email us at hi@sayhi-club.com — we typically respond within 1–2 business days.
