Privacy Policy

Last updated: August 25, 2026

SAY HI Club operates this website, including all related information, content, features, tools, and services, in order to provide you, the customer, with a curated experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a booking or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, phone number, and email address.
• Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including trips, events or experiences you view, add to a waitlist, book, or cancel, and your past transactions.
• Communications with us including the information you include when contacting us, for example a support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information directly from you (e.g. when you create an account, make a booking, or contact us), automatically through the Services (e.g. via cookies and similar technologies), from our service providers who process personal information on our behalf, or from our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information to:

• Provide, tailor, and improve the Services – including to process bookings and payments, send notifications related to your account or booking, manage your account, and create a more personalized experience for you.
• Send marketing, advertising and promotional communications by email or other channels, where you have opted in.
• Authenticate your account, provide a secure booking and payment experience, and detect, investigate or prevent fraudulent, illegal, or malicious activity.
• Provide customer support and maintain our relationship with you.
• Comply with applicable law or respond to valid legal process.

Newsletter Sign-Up

If you sign up for our newsletter, we collect your first name, last name, and email address in order to send you our newsletter, including updates about trips, events, fashion drops, and stories from SAY HI Club. We process this information on the basis of your consent (Article 6(1)(a) GDPR), which you give by checking the consent box on our sign-up form.

You may withdraw your consent at any time, free of charge, by using the unsubscribe link included in every newsletter email or by contacting us using the details below — this will not affect the lawfulness of processing carried out before your withdrawal. We retain your newsletter information for as long as you remain subscribed; once you unsubscribe, we delete or anonymize it within a reasonable period, unless we are required to keep records for longer for legal reasons.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• With vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage).
• With third-party trip, retreat, or accommodation providers where necessary to fulfill a booking you have made with them through our Services.
• When you direct or consent to our disclosure of certain information to third parties.
• In connection with a business transaction such as a merger, to comply with applicable legal obligations, or to protect or defend the Services, our rights, or the rights of our users.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their own privacy and security policies. We do not guarantee and are not responsible for the privacy or security practices of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

We use Supabase as our database and hosting provider for account, waitlist, and newsletter information. Your data is stored on servers located in the European Union (Paris, France).

Merchandise purchases are processed through Shopify, which enables us to run our online store. When you buy something from us, the information you provide (such as your name, address, and payment details) is shared with Shopify and, where applicable, used to fulfil your order through our print-on-demand partners. Shopify may act as a data controller for certain aspects of this processing; see Shopify's own privacy policy for details.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information, though these rights are not absolute and may apply only in certain circumstances:

• Right to Access / Know – request access to personal information we hold about you.
• Right to Delete – request that we delete personal information we maintain about you.
• Right to Correct – request that we correct inaccurate personal information.
• Right of Portability – receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances.
• Managing Communication Preferences – opt out of promotional emails at any time via the unsubscribe link. We may still send non-promotional emails related to your account or bookings.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it (without affecting the lawfulness of processing before withdrawal).

You may exercise any of these rights by contacting us using the details below. We may need to verify your identity before processing your request, as permitted or required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection supervisory authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hi@sayhi-club.com or contact us at Gleimstraße 16, 10437 Berlin, Germany. For the purpose of applicable data protection laws, we are the data controller of your personal information.